Plumbing, Sewer, and Septic services in E-town, Kentucky

Good quality work! Good people! Will recommend to anyone!

Jeremy was very quick to respond when my heat pump quit cooling. He is very knowledgeable and professional. He serviced 2 heat pumps and replaced a bad capacitor. Definitely will use the services in the future.

Nathan came and went above and beyond. HIGHLY recommend.

Problem was diagnosed quickly and repaired in minutes. I'll be using them for future issues

Very professional and response time great.

This team is professional and gets the job done right the first time! I highly recommend PSP if you want affordable, quality work done by a team of professionals!! Thank you PSP!

Rick, Jeremy and Justin are the best. Honest, fair, knowledgeable, and EXPERIENCED. All your HVAC needs are covered. Our entire HVAC system (16 yrs old) was maintenance'd personally by Rick over that time period, and in May it was finally time to upgrade. These guys had everything torn out + disposed, then upgraded and installed (including new thermostat and the latest/greatest Bosch self-modulating unit) in one single day. Anytime I call Rick, he responds immediately. HVAC issues? These are your go-to guys!

Rick and the team showed up early and got right to work. They installed a new furnace and AC with precision. Friendly and professional service,. All of the new HVAC units look amazing, You can’t go wrong with this crew. Service, competitive prices, and experience to do the job right. 5 star team.

Great Service and professionalism from the Platinum Service Pro Team! All new AC/Heat pump and duct work put in on time and on budget. Will use them in the future.

Servicing air unit

Well, the Mrs. and I woke up to water coming up in our bathroom, through the bottom of the toilet. Our shower had decided it wasn’t going to drain anymore and our garage flooded due to the sewer pipe overflowing. Needless today it was a terrible start to our morning. Through endless calls from about 0830 to 1230, we called every plumbing service on Google, or so we thought. We reached out to Platinum Service Pros, and Justin advised that his plumber, Ray, was on a job, but he would come out and inspect the issue to relay any and all info to the plumber. These gentlemen treated us with respect and helped explain everything as the process went on. They stayed out til almost 2100 to fix the issues, and they did. As new home buyers, and only being in our house for 1 month, Justin and Ray made sure we were satisfied before they left. No more back ups, and no more flooding. We cannot thank you both enough for everything you did.

Great experience! They quickly responded to my cooling emergency and were professional, knowledgeable and affordable.

Needed all new ac unit and furnace water heater and just very knowledgeable and willing to work around my schedule and I asked a 1000 questions and answered them over and over definitely worth it for sure and very professional on all levels and very helpful with everything as well

Quick and professional work! I will use them again!

Ray did a good job. I'd recommend them to anyone.

These guys were on time, friendly yet very professional. I will highly recommend them any day.

Rick serviced my air conditioner. He was honest and upfront about longevity and options to help. Quick turnaround time and prompt initial response.

Justin & Rick were great to work with. Prompt, professional, & knowledgeable. They did a fantastic job installing a dehumidifier, heppa filter, & upgrading my furnace filter. And then explaining what all they did in great detail. I highly recommend this company & will be using Platinum Service Pros for any HVAC needs in the future. Thanks for everything!

Highly recommend Ray Hedrick! He arrived promptly, quickly diagnosed the problem and had it resolved in no time. He’s professional and courteous as well!

I was smoldering without any air. It was 82 degrees in my house and I have asthma. They came Friday to figure out what was wrong. We needed a whole new AC. They schedule to be back out Monday morning and had it installed and working in just over an hour. I can breath again! Justin and Jeremy as well as their coworker (can't remember his name) were very professional and knowledgeable. So very grateful for their service.

All I can say is that my service and experience was unbelievable and professional. They diagnosed my issue, fixed it with no hassle or pushy upsell. In the end, the invoice was fair and lower than I expected. I would highly recommend them for any work needed and will definitely use them for any future needs.

Hot water heater was leaking at our house…called Ray and he was able to come out that day and fix the issue. Will call him again in the future for sure!